NZ-Founded. Fiji-Powered.
Outsource to Fiji.
Scale your team, not your costs.
An offshore call centre and back-office team in Suva, Fiji, for New Zealand and Australian businesses. Your calls, customers, sales and admin handled in your business hours, typically 50 to 70% less than hiring the same role locally.
ISO/IEC 27001:2022 certified Information security management. Certificate 250208056701 TNV System Certification, IAS accredited. Valid to February 2028
AU renewables company
On our ISO/IEC 27001:2022 certification, August 2025. What the certificate actually covers
Price your team in thirty seconds.
Pick the work, add seats, switch between New Zealand and Australian dollars. These are our published rates, not a teaser.
- Billed only on hours actually worked, so no charge for leave or public holidays
- One hourly rate covers recruitment, training, workspace, equipment, security and management
- A 3-month initial term, then 2 weeks notice to walk away
- Live in 3 to 4 weeks from your first call
Add a tier to see an indicative cost. Rates cover 40 hours a week and include recruitment, training, workspace, equipment, security and management. You are billed only on hours actually worked. Indicative only, your written quote follows the discovery call.
The same people on your account, every day.
You get named, dedicated staff in our Suva office, not a shared pool and not a ticket queue. You meet them before you sign. They train on your own procedures, learn your customers inside a fortnight, and they are still there next quarter. We invest in retention because staff turnover is the hidden cost of offshore.
The photographs in this section are our own team on our own floor.
Modern facility. Dual-layer security. Built for NZ and Australian operations.
This is not a co-working corner. It is a purpose-built BPO floor with the security, infrastructure and culture your data and brand deserve.
Dual fingerprint access
Front door and internal door scanners
24/7 CCTV monitoring
Multi-camera live security station
Modern workstations
Dual-monitor, headset-equipped desks
Glass-walled meeting rooms
Private spaces for client calls and reviews
Fiji-proud team
Flags, festivals, Pacific warmth
Why outsource to Fiji, not Manila
Not the Philippines. Not India. Fiji offers timezone alignment, cultural compatibility, and genuine warmth that translates directly to better outcomes.
Timezone-matched to you
Our Fiji team works your hours. We match your business timezone so you get real-time collaboration: no midnight handovers, no delays.
Fluent, everyday English
English is the language of education and communication in Fiji. Neutral accents, natural conversation, no translation layer.
50 to 70% typical saving
Published hourly rates with salary, workstation, IT, HR and management included. Measured against an equivalent local hire.
Business hours shown as 9am to 5pm local.
What our Suva call centre handles for you
From frontline customer care to back office operations, every role managed from Auckland, delivered from Fiji.
Customer service
Inbound, outbound and omnichannel support. Learn more
Sales and marketing
Lead generation, telemarketing and pipeline management. Learn more
Back office and admin
Data entry, HR administration and document management. Learn more
Finance and accounts
Accounts payable and receivable, payroll, reporting and compliance. Learn more
Technical support
Tiered IT support, troubleshooting and QA. Learn more
Custom team build
Bespoke teams built to your exact requirements. Learn more
This is the team behind your business in Fiji
Our teammates in the Suva office: a real community of people who celebrate together, support each other, and show up for the causes that matter. This is what working with NexOutsource actually looks like.
Your team, live in 3 to 4 weeks
No six-month procurement. No complex contracts. We move fast because your business can’t wait. A 3-month initial term, and 2 weeks notice to walk away if it is not working.
Discovery call
Thirty minutes. We learn the work, the gaps and the quality bar. No obligation.
Team design
A written staffing plan: roles, tier, cost, training path and the KPIs we report against.
Recruit and train
We hire into your brief, train to your own procedures and get the team production ready.
Go live
Your team delivers. We manage performance, QA and reporting. You get your week back.
Numbers that matter
See the full Fiji outsourcing statistics
How much could your business save?
Most New Zealand and Australian businesses save 50 to 70% per role versus hiring locally. Build your team in our free calculator and see your annual saving in seconds, no sign-up required.
Trusted by NZ and Australian businesses
Without the support from [NexOutsource] across both Fiji and New Zealand, we wouldn’t be where we are today. They are essential to ensuring the smooth running of our customer care and acquisition teams.
Their choice of people is spot on; they’ve got the best and most experienced team members for the roles, making everything a breeze.
Built in Auckland. Powered from Fiji.
Founded in Auckland in 2017, NexOutsource was born from a conviction that NZ and Australian businesses deserve access to highly skilled offshore talent, without the complexity of traditional outsourcing.
With deep roots in both New Zealand and Fiji, the team built a company that combines Pacific warmth with NZ operational discipline. The company is led from Auckland, with operations under general manager Munesh Sami. Day-to-day delivery is run from the Suva floor.
- NZ-founded and NZ-managed
- ISO/IEC 27001:2022 certified
- Two offices, Auckland and Suva
- A 3-month initial term, no hidden fees
Common questions
How quickly can you deploy a team?
Most teams are live in three to four weeks. That covers recruitment, training to your own procedures, and system access. For urgent requirements, we can often move faster.
What are the contract terms?
A three-month initial term so the role has a fair chance to bed in, then month to month with two weeks notice if it is not working. No setup fees and no hidden fees.
What timezone does the Fiji team work in?
Yours. Fiji is 0 to 1 hour from New Zealand and 1 to 2 hours ahead of the Australian east coast, so a Suva nine to five overlaps your working day by about seven of eight hours. Manila overlaps by about three.
How do you ensure quality and security?
Dedicated QA, performance dashboards, regular client reviews and NZ-based management on every account. The company holds ISO/IEC 27001:2022, certificate 250208056701, issued by TNV System Certification under IAS accreditation and valid to 7 February 2028. The Suva floor runs dual fingerprint access and 24/7 multi-camera CCTV.
How much can I actually save?
Most clients save 50 to 70% against an equivalent local hire. Published rates run from NZD $14.00 an hour for Tier 1 work to NZD $21.80 for a team leader, billed only on hours actually worked and inclusive of recruitment, training, workspace, equipment, security and management. Australian rates start at AUD $11.75.
What do Tier 1, 2 and 3 actually mean?
They describe how much judgement the work needs, not job titles. Tier 1 is routine documented work like data entry and document processing. Tier 2 is customer facing to a script: customer service, appointment setting, ticket triage. Tier 3 needs judgement and ownership: sales reps, SDRs, finance administration, bookkeeping, technical support and claims. Team Leader runs the pod day to day.
Why choose NexOutsource over other outsourcing companies in Fiji?
NexOutsource is NZ-founded and NZ-managed, with its own ISO/IEC 27001:2022 certified delivery centre in Suva. We provide all-inclusive pricing with no hidden fees, dedicated teams trained to your SOPs, and real-time NZ-based account management, across eight industry verticals.
NZ-managed outsourcing, delivered from Suva
NexOutsource is a New Zealand-founded outsourcing company founded in Auckland in 2017 and operating from Suva, Fiji since 2018. Certified to ISO/IEC 27001:2022 (certificate 250208056701, TNV System Certification), NexOutsource builds dedicated offshore teams for New Zealand and Australian businesses across customer service, sales, back office, finance, collections and technical support.
Fiji works New Zealand's day (0 to 1 hour apart) and runs one to two hours ahead of the Australian east coast, and English is the language of education and communication. Clients typically save 50 to 70% compared to equivalent local hires, with recruitment, training, infrastructure, security and management included in a single all-inclusive rate.
NexOutsource serves mid-market businesses across eight industry verticals: e-commerce, energy, financial services, SaaS and technology, solar and renewables, hotels and hospitality, professional services, and debt recovery. Every team is NZ-managed, trained to client SOPs, and works during NZ and Australian business hours.
Get your free staffing plan
Tell us what you need and we’ll come back within 24 hours with a custom recommendation: roles, costs, and deployment timeline.
- Custom cost breakdown
- Role-specific team design
- Deployment timeline
- No obligation, no spam
Prefer to talk first? Book a 30 minute call