How we run your outsourced team.
Named people, four steps from kickoff to go-live, weekly reporting and an access-controlled, ISO/IEC 27001:2022 certified floor in Suva.
The team behind every engagement
Every client engagement is backed by named individuals across leadership, operations, finance, HR, IT, and training. You always know who is responsible.
Munesh Sami
General ManagerDay-to-day operations across the Suva office.
Vinal Prasad
Financial ControllerNZ-qualified. Every finance engagement sits under Vinal's oversight.
Hannah Patel
People and Capability ManagerRecruitment, HR, workforce planning.
Neori
IT ManagerSystem access, security, infrastructure.
Brandy
Training and DevelopmentSystem-specific training, onboarding programmes.
How long does it take to set up an outsourced team?
Typically three to four weeks from your brief to the first day. That covers recruitment, your own interviews, systems access and training on your procedures, so the team takes live work only once you have signed off.
Who manages the team day to day?
A Team Leader in Suva runs the team daily, with a direct line to you. NexOutsource leadership in Auckland and Suva owns the account: KPIs are agreed in week one, you get weekly reports against them and a monthly account review.
Tiered talent
Every role fits a tier. Every tier has a clear scope, skill profile, and competitive all-inclusive rate. Contact us for current pricing.
Process & Support
Data entry, admin, document processing. Entry-level roles with structured workflows and clear SOPs. Published hourly rates All-inclusive pricing
Skilled Specialist
AP/AR, bookkeeping, CRM management, customer service. Experienced professionals with system proficiency. Published hourly rates All-inclusive pricing
Senior / Expert
Financial reporting, team leadership, escalation handling. Senior professionals who drive outcomes independently. Published hourly rates All-inclusive pricing
Team Leader
Manages 5 to 15 staff, QA, rostering, client reporting. Your operational anchor in the Suva office. Published hourly rates All-inclusive pricing
Onboarding in phases
Three to four weeks from kickoff to go-live. Structured, repeatable, and designed so nothing falls through the cracks.
For multi-role engagements, we roll out in phases: start with one function, stabilise, then scale to the next. This reduces risk and lets your team build confidence incrementally.
Kickoff meeting
You meet HR, Trainer, IT, Finance, and your Account Manager. Scope, timelines, and expectations locked in.
Recruit & shortlist
NexOutsource screens candidates against your brief. You interview the final shortlist and make the call.
Training
System-specific training led by Brandy, with your team co-leading. SOPs, tools, and workflows embedded.
Go-live
Live shadow period, structured handover, daily check-ins. Your team is operational with full support.
Performance and reporting
You always know how your offshore team is tracking. No surprises, no information gaps.
KPIs and SLAs agreed at onboarding
Targets are set collaboratively during Week 1 and documented in your service agreement.
Weekly reporting against targets
Structured weekly reports covering productivity, quality, attendance, and any flagged issues.
Direct line to offshore Team Leader
Daily access to your Team Leader in Suva for real-time updates and operational questions.
Escalation path to NexOutsource leadership
Anything urgent goes straight to our leadership in Auckland or to Munesh, our General Manager in Fiji. No ticket queues.
Monthly account review
Formal monthly review with your NexOutsource Account Manager covering performance, capacity, and forward planning.
Sample reporting cadence
Infrastructure & governance
Enterprise-grade physical and digital security across the Suva operations centre. Certified to ISO/IEC 27001:2022, audited and access-controlled.
Dual-layer physical access
Fingerprint biometric at front door and internal doors. No unauthorised entry.
ISO/IEC 27001:2022 certified
Internationally recognised information security management. Externally audited, with annual surveillance audits.
24/7 CCTV monitoring
Continuous surveillance across all operational areas with recorded footage retention.
Dedicated workstations
Individual logins, dedicated hardware. No shared desks, no hot-desking for client work.
Dual-redundant fibre + backup power
Two independent fibre connections plus on-site backup power generation.
NDAs on every team member
Non-disclosure agreements signed by every team member before they touch your systems or data.
See if this model fits your business.
Book a 30-minute scoping call. We'll map your roles, estimate costs, and show you exactly how the engagement would work.
See your team, costed, in two minutes.
Build it in the calculator, then a thirty minute call turns it into a written quote. Live in 3 to 4 weeks.