Real results from real NZ and Australian businesses.
Every case study below is a real NexOutsource engagement. Names are anonymised, but the numbers are real. From two-person pilots to teams spanning several functions.
Client case studies
Anonymised engagements across energy, financial services and debt recovery. Every figure below comes from the client team we run.
Australian sales team moved from the Philippines
Financial services, lead qualificationThe client had a Philippines operation but was unhappy with accent alignment and conversion. It moved the full sales team to NexOutsource in Suva, and conversion improved because the team's neutral accent suited the Australian market.
Debt recovery across Australia and New Zealand
Debt recovery, collections complianceSpecialised compliance work across multiple portfolios in both markets. A dedicated team, not a shared pool, trained on the debt-collection rules of each jurisdiction.
Customer acquisition for an NZX-listed energy retailer
Energy and utilities, customer acquisitionA household-name NZ energy company outsourced its customer acquisition sales operation to NexOutsource: a dedicated team running outbound campaigns across the NZ market.
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