Outsourced debt recovery & collections for the NZ and Australian market
NexOutsource builds dedicated, compliance-trained collections teams in Fiji for debt recovery operators across Australia and New Zealand. Your portfolio gets focused attention from staff trained on both countries' regulatory frameworks.
Collections teams built for your portfolio
Every role comes with a dedicated team member trained on your systems, your compliance requirements, and your debtor communication standards. Here is what a typical day looks like for each.
Debt Recovery Officer
Hire a Recovery Officer →Outbound debtor contact via phone, email, and SMS Payment arrangement negotiation and documentation Skip tracing and debtor location research Portfolio management and account prioritisation
Collections Administrator
Hire a Collections Admin →Payment processing and receipt allocation Account reconciliation and statement generation Hardship application processing and documentation Debtor correspondence and record maintenance
Compliance & Quality Analyst
Hire a Compliance Analyst →Call monitoring and quality scoring Regulatory compliance checks against AU/NZ frameworks Dispute handling and escalation management Audit preparation and documentation
Team Leader
Hire a Team Leader →Roster management and daily team coordination Call monitoring, coaching, and performance reporting SLA tracking and client liaison Escalation handling and process improvement
What does an outsourced collections agent cost?
A collections agent working to your compliance rules is typically Tier 3 work: NZ$19.55 or AU$16.80 per worked hour, all-inclusive and excluding GST, which is about NZD $2,985 a month full time. You are billed only for hours actually worked, and a team can start with one person.
Real results, real savings
NexOutsource built a 10+ person debt recovery team handling dual AU and NZ portfolios for a single client. Staff were trained on both countries' debt-collection regulations before go-live. This is a dedicated team, not a shared pool. The offshore unit operates as a seamless extension of the client's onshore compliance function, with full call recording, QA sampling, and audit trail visibility.
- Anonymised Case Study
Why NexOutsource for debt recovery
Three reasons collections operators across NZ and Australia choose NexOutsource over other offshore providers.
Compliance-trained teams
We invest in AU/NZ regulatory training before go-live. Your agents understand hardship obligations, contact frequency limits, and dispute resolution frameworks before they make their first call.
Neutral, professional Fijian English
Callers are firm but respectful, matching NZ and Australian debtor expectations. Fijian English is clear, neutral, and well-received by Australian and New Zealand debtors, no accent barrier, no cultural disconnect.
Dedicated teams, not shared pools
Your portfolio gets focused attention from a team that works exclusively on your accounts. No shared agents juggling multiple clients. Consistent performance, consistent compliance, consistent results.
Need this for your business?
Book a 20-min scoping call and we will map out what a dedicated offshore collections team looks like for your portfolio.
See your team, costed, in two minutes.
Build it in the calculator, then a thirty minute call turns it into a written quote. Live in 3 to 4 weeks.