About us
Built in Auckland. Powered from Fiji.
NexOutsource is a New Zealand-founded outsourcing company and call centre. Founded in Auckland in 2017, we have run dedicated teams in Suva, Fiji since 2018 for New Zealand and Australian businesses: calls, customer service, sales and back office, managed from Auckland.
ISO/IEC 27001:2022 certifiedOperating since 2017Auckland and SuvaLive in 3 to 4 weeks
Trusted by NZ and Australian businesses
The NexOutsource story
From a simple idea to a full offshore operation
NexOutsource was founded in the heart of Auckland's business district with a clear conviction: New Zealand and Australian businesses deserve access to highly skilled offshore talent without the complexity, risk, and frustration of traditional outsourcing.
Built by a family that has lived and worked across New Zealand and Fiji, NexOutsource understood something most outsourcing companies miss: the extraordinary talent pool in Fiji combined with genuine cultural alignment creates partnerships that don't just save money, they work.
Today NexOutsource runs teams across Auckland and Suva and has generated more than $10 million in operational savings for clients.
2017
Founded
$10M+
Savings
Our journey
Key milestones
From one Auckland office to an operation spanning two countries.
2017
Founded in Auckland
NexOutsource opens at 1016 Great South Road, bringing a vision of Pacific-powered outsourcing to life.
2018
Fiji operations launch
NexOutsource opens its Suva office at Garden City, Raiwai, establishing the operational heart of the business with the first cohort of Fijian professionals.
2020
Doubling down on Suva
Despite global disruption, NexOutsource doubles down on its Fiji operations, proving the resilience of the Pacific model.
2023
$10M+ client savings milestone
NexOutsource crosses $10 million in total operational savings generated for clients across Australia and New Zealand.
2025
ISO/IEC 27001:2022 certified
NexOutsource achieves ISO/IEC 27001:2022 certification for its information security management system, a major trust signal for clients in regulated industries and enterprise accounts.
2026
Growing team
NexOutsource serves clients across multiple industries and continues to expand its Fiji and NZ operations.
Leadership
Meet the team behind NexOutsource
A family-founded business with hands-on leadership across Auckland and Suva.
Vinal Prasad
Financial Controller
Hannah Patel
People and Capability ManagerOur values
What drives everything we do
These are the operating principles behind every hire, every client relationship, and every decision.
01
Client outcomes first
We measure ourselves by your results, cost savings, service quality, team performance. If you're not winning, we're not doing our job.
02
Pacific partnership
We invest in our Fijian team and community. Fair wages, career development, and genuine opportunity, because our people's growth drives your business growth.
Our offices
Two offices. One team.
Managed from Auckland, powered from Suva. Dual-country structure gives you local oversight with offshore cost advantage.
01
Auckland, New Zealand
1016 Great South Road Auckland Client management, sales, strategy, and quality oversight. Where your relationship is managed, by people who understand the NZ and Australian business landscape.
02
Suva, Fiji
Unit 18A, Floor 1 Garden City, Raiwai, Suva Our operational hub, Professionals delivering customer service, sales support, back office, and administrative services for clients across NZ and Australia.
Ready to join the NexOutsource family?
Whether you need one team member or fifty, we'll build a staffing plan that works for your business.
Next step
See your team, costed, in two minutes.
Build it in the calculator, then a thirty minute call turns it into a written quote. Live in 3 to 4 weeks.