Offshore staffing for Australian businesses
Dedicated offshore teams in Fiji, 1 to 2 hours ahead of Sydney, Melbourne, and Brisbane, English-first, and 50 to 70% below Australian hiring costs.
What offshore staffing from Fiji means for an Australian business
NexOutsource is an NZ-founded BPO operating from Suva, Fiji since 2018, with dedicated professionals serving Australian and New Zealand businesses across customer service, sales support, finance, claims, and back-office roles.
How much does an offshore team member cost an Australian business?
Published AUD rates run from AU$11.75 (Tier 1) to AU$18.50 (Team Leader) per worked hour, all-inclusive and excluding GST. A Tier 2 customer service agent is AU$14.00 an hour, billed only for hours worked.
Your business day, covered live, not overnight
Most offshore destinations sit hours behind Australia. Fiji sits ahead of it, which changes how an offshore team actually feels to work with.
During Australian daylight saving (AEDT), Fiji is 1 hour ahead. Western Australia: Fiji is 4 hours ahead of AWST.
A customer who calls your Sydney office at 9:00am reaches a Fiji-based team member who has already been at their desk for an hour. Briefs sent in the morning come back the same afternoon. Compare that in detail: Fiji vs Philippines and Fiji vs India.
| Destination | vs Sydney / Melbourne / Brisbane (AEST) | Live overlap with your 9 to 5 |
|---|---|---|
| Fiji (UTC+12) | 1 to 2 hours ahead | Full day, your team is online before you are |
| Philippines (UTC+8) | 2 hours behind | Partial, afternoons require shift adjustments |
| India (UTC+5:30) | 4.5 hours behind | Limited, most of the workday is offset |
What Australian businesses hire through NexOutsource
Every engagement is a dedicated team member, recruited for you, trained on your stack, managed by NexOutsource in Suva, reporting to you daily.
Salary bands shown are typical Australian market rates the role replaces. Work out the cost of a role or browse all roles.
Customer service agent →
AU$60,000 to AU$78,000 locally. Our rate: AU$14.00 per worked hour (Tier 2).
Sales representative →
AU$75,000 to AU$110,000 + variable locally. Our rate: AU$16.80 per worked hour (Tier 3).
Sales development representative →
AU$65,000 to AU$90,000 + variable locally. Our rate: AU$16.80 per worked hour (Tier 3).
Virtual assistant →
AU$58,000 to AU$75,000 locally. Our rate: AU$14.00 per worked hour (Tier 2).
Finance & accounts admin →
AU$70,000 to AU$92,000 locally. Our rate: AU$16.80 per worked hour (Tier 3).
Technical support agent →
AU$72,000 to AU$95,000 locally. Our rate: AU$16.80 per worked hour (Tier 3).
Data entry specialist →
AU$52,000 to AU$66,000 locally. Our rate: AU$11.75 per worked hour (Tier 1).
Bookkeeper →
AU$65,000 to AU$85,000 locally. Our rate: AU$16.80 per worked hour (Tier 3).
Appointment setter →
AU$58,000 to AU$72,000 locally. Our rate: AU$14.00 per worked hour (Tier 2).
Property manager assistant →
AU$58,000 to AU$75,000 locally. Our rate: AU$14.00 per worked hour (Tier 2).
Paraplanner →
AU$80,000 to AU$105,000 locally. Our rate: AU$18.50 per worked hour (Team Leader).
Insurance claims processor →
AU$62,000 to AU$82,000 locally. Our rate: AU$16.80 per worked hour (Tier 3).
Built for Australian privacy obligations
Security conscious
ISO/IEC 27001:2022 certified information security management: access control, encryption, incident response and audit trails.
APP 8 aware
Engagements are structured to support Australian Privacy Principles obligations, including APP 8 cross-border disclosure requirements.
Your systems, your permissions
Teams work inside your platforms via least-privilege accounts you control. NexOutsource-provisioned, full-disk-encrypted hardware only.
NZ-founded, NZ-led
Founded in Auckland in 2017 with leadership that understands how Australian and New Zealand businesses operate. Read the full security overview.
Offshore staffing for Australia, common questions
Why choose Fiji over the Philippines for an Australian offshore team?
Timezone and fit. Fiji is 1 to 2 hours ahead of the Australian east coast, so your offshore team works your full business day live, the Philippines is around 2 hours behind AEST and most providers there are structured around US night shifts. English is the language of education and communication in Fiji, the accent is neutral to Australian ears, and cultural alignment with Australia is strong.
How much do Australian businesses save with offshore staff in Fiji?
Typically 50 to 70% versus an equivalent Australian hire, on all-inclusive rates covering salary, facilities, equipment, HR, and day-to-day management. A role costing AU$70,000 to 90,000 locally is typically replaced by an all-inclusive engagement at a fraction of that, with no recruitment fees, office space, or equipment costs on your side.
What is the time difference between Australia and Fiji?
Fiji (UTC+12) is 2 hours ahead of AEST (Sydney, Melbourne, Brisbane) and 1 hour ahead during Australian daylight saving. Your Suva team works your business hours on a daytime Fiji shift, so questions are answered live, not overnight.
Is offshore staffing compliant with Australian privacy law?
Yes, with the right structure. NexOutsource is certified to ISO/IEC 27001:2022 and structures engagements to support Australian Privacy Principles obligations, including APP 8 (cross-border disclosure). Access is least-privilege, hardware is NexOutsource-provisioned and encrypted, and confidentiality agreements cover every engagement.
What roles do Australian businesses typically offshore to Fiji?
Customer service, appointment setting and SDR work, bookkeeping and finance admin, insurance claims processing, property management support, paraplanning, data entry, and virtual assistance. Process-driven, high-volume roles see the strongest results; strategy and complex specialist work stays onshore.
How quickly can an Australian business get started?
Most teams go live in 3 to 4 weeks: NexOutsource recruits from its Suva talent pool, onboards on your systems and SOPs, and ramps against a 30/60/90-day plan. There are direct flights from Sydney and Brisbane to Nadi if you want to visit your team, many clients do.
See your team, costed, in two minutes.
Build it in the calculator, then a thirty minute call turns it into a written quote. Live in 3 to 4 weeks.