Outsourced reservations, guest services & accounts for the hospitality sector
NexOutsource delivers dedicated offshore teams for hotel groups and travel operators across Australia and New Zealand, handling reservations, accounts, guest services, and admin from our Fiji hub so your on-property teams can focus on the guest experience.
Hospitality teams built for your operation
Every role comes with a dedicated team member trained on your systems, your brand standards, and your guest expectations. Here is what a typical day looks like for each.
Reservations & Booking Agent
Hire a Reservations Agent →Handle inbound reservation calls and email enquiries Manage booking software, availability, rates, room allocation Process cancellations, modifications, and group bookings Respond to OTA queries and maintain channel manager accuracy
Accounts Payable/Receivable Officer
Hire an AP/AR Officer →Supplier invoicing and purchase order matching Guest billing reconciliation and folio adjustments Credit card charge matching and dispute resolution Month-end close support and financial reporting prep
Guest Services Coordinator
Hire a Guest Services Coordinator →Pre-arrival emails and special request coordination Post-stay follow-ups, feedback collection, and review management Loyalty programme administration and guest profile updates
Sales Support Specialist
Hire a Sales Support Specialist →Group booking proposals and event coordination Rate sheet management and seasonal pricing updates CRM maintenance and sales pipeline tracking
What does outsourced reservations and guest support cost?
A reservations and guest enquiries agent is typically Tier 2 work: NZ$16.65 or AU$14.00 per worked hour, all-inclusive and excluding GST, which is about NZD $2,542 a month full time. You are billed only for hours actually worked, and a team can start with one person.
Real results, real savings
A multi-property hotel group in Queenstown consolidated 4 property bookkeepers into a 2-person offshore team with NexOutsource. Month-end close went from 10 days to 5. The same Financial Controller oversight remained in place, with consistent processes now applied across all properties, reducing duplication and improving reporting accuracy.
- Anonymised Case Study
Why NexOutsource for hotels & hospitality
Three reasons hospitality operators across NZ and Australia choose NexOutsource over other offshore providers.
Fiji's tourism heritage
Fiji is a hospitality nation. Our staff understand guest expectations, service culture, and the warmth that NZ and Australian travellers expect, because they have grown up in it.
AEST/NZST timezone alignment
Your offshore team works your check-in hours. No overnight handoffs, no lag, real-time collaboration with your on-property managers during the hours that matter.
Experience with hotel PMS systems
Our teams have hands-on experience with Opera, RMS, Little Hotelier, and other property management systems used across NZ and Australian hotel groups. Less ramp-up time, faster value.
Need this for your business?
Book a 20-min scoping call and we will map out what an offshore hospitality team looks like for your operation.
See your team, costed, in two minutes.
Build it in the calculator, then a thirty minute call turns it into a written quote. Live in 3 to 4 weeks.