Accelerate your solar sales with offshore support
From lead qualification to post-install support, our Fiji-based teams help solar and renewable energy companies convert more leads and delight more customers.
End-to-end solar sales support
The solar industry moves fast. Our teams help you capture, qualify, and convert leads while delivering the post-sale experience that drives referrals.
Lead Qualification
Inbound and outbound lead qualification that separates tyre-kickers from genuine prospects. Our agents assess roof suitability, energy usage, budget, and timeline, so your sales team only speaks to qualified leads.
Appointment Setting
Book quality appointments for your sales consultants with pre-qualified homeowners and businesses. We handle scheduling, confirmations, and reminders, maximising your show rate.
Post-Install Support
System monitoring queries, performance questions, inverter troubleshooting, and app support. We handle the ongoing customer care so your installation teams stay in the field.
What does an outsourced solar appointment setter cost?
A solar appointment setter is typically Tier 2 work: NZ$16.65 or AU$14.00 per worked hour, all-inclusive and excluding GST, which is about NZD $2,542 a month full time. You are billed only for hours actually worked, and a team can start with one person.
Purpose-built for the solar industry
Our teams understand solar technology, rebate programmes, and the customer journey from enquiry to energisation.
Warranty & Claims Management
Handle warranty claims for panels, inverters, and batteries. We coordinate with manufacturers, schedule inspections, and manage replacements, keeping your customers informed at every step.
Rebate & Incentive Support
Guide customers through government rebate applications, STC/LGC processes, and financing options. Our teams stay current on the latest incentive programmes across NZ and AU.
Customer Follow-up Campaigns
Post-installation satisfaction calls, referral requests, and battery upgrade campaigns. We nurture your existing customer base into repeat buyers and brand advocates.
CRM & Pipeline Management
Keep your CRM clean and your pipeline visible. Our teams update lead statuses, log call outcomes, and ensure no opportunity falls through the cracks.
Powering growth for solar companies
We partner with established solar businesses across NZ and Australia, delivering the sales and support infrastructure they need to scale.
Australian Renewables Company
Supporting commercial solar operations with customer enquiries, project follow-ups, and ongoing account management. Reliable, consistent support that complements their technical expertise.
Scalable Growth Model
As solar demand grows, your support team grows with it. Our flexible staffing model means you can add agents for new campaigns or seasonal pushes without long-term commitments.
Let the sun power your growth
Talk to us about building a dedicated solar sales and support team in Fiji.
Solar and renewables outsourcing, common questions
Real questions NZ and Australian solar installers and renewables operators ask before engaging NexOutsource.
Why is Fiji a good fit for solar customer service and sales support?
NexOutsource has supported solar clients across NZ and Australia, including solarZero. The Suva team handles solar-specific work: lead triage from web forms, partner channels, and door-knock teams; installation scheduling; warranty and monitoring queries; post-install customer success. Timezone alignment with NZ and Australian working hours is real.
How does NexOutsource handle solar lead qualification?
Lead-triage SOPs are built collaboratively during onboarding. Reps qualify on standard solar criteria, roof type, current bill, intent timeline, decision-maker, and route to your sales or installer team with clean notes. Volume is the point: a Fiji-based sales support team can qualify lead volume that would be uneconomic onshore.
Can the team coordinate with field installer crews?
Yes, office-based scheduling, customer communication, and document handling are well-suited to a Fiji team. Field work stays onshore. NexOutsource typically handles the customer-facing and back-office layer; installer crews stay in your local network.
How does NexOutsource handle warranty and monitoring portal queries?
Trained during onboarding on your monitoring portal (Solis, Fronius, Enphase, SolarEdge etc.) and your warranty terms. Tier 1 queries resolve at the agent layer; technical issues escalate to engineering or installer team with clear repro and customer history.
What about GST, financing, and rebate work?
Standard for the back-office layer. NexOutsource finance admins handle invoicing, rebate paperwork, and AR follow-up inside your accounting software. Compliance posture is documented; auditors get access logs.
See your team, costed, in two minutes.
Build it in the calculator, then a thirty minute call turns it into a written quote. Live in 3 to 4 weeks.