Offshore Staff for Insurance
Claims processing, customer service, policy administration and accounts, delivered by a Fiji team that works your hours and protects sensitive policyholder data.
How insurance use offshore teams in Fiji
- claims processing, customer service, policy administration, and accounts
- ISO/IEC 27001:2022 certified
What does an offshore claims processor cost?
A claims processor is typically Tier 3 work: NZ$19.55 or AU$16.80 per worked hour, all-inclusive and excluding GST, which is about NZD $2,985 a month full time. You are billed only for hours actually worked, and a team can start with one person.
The roles insurance offshore most
Dedicated, full-time team members, recruited, trained and managed by NexOutsource, working in your systems and your hours.
Claims Processing Officer
First-notification capture, claims data entry, document handling and status updates. View role →
Customer Service Representative
Policyholder enquiries, claims updates and first-line support in your hours. View role →
Policy & Back-Office Admin
Policy issuance, endorsements, renewals and document administration. View role →
Accounts & Premium Administration
Premium reconciliation, accounts payable/receivable and statements. View role →
Sales & Renewals Support
Renewal follow-up, quote preparation and pipeline administration. View role →
Technical Support
System and helpdesk support for your operations team. View role →
The problems this solves
Claims backlogs
Volume spikes slow claims and frustrate customers. An offshore pod absorbs the load.
Sensitive policyholder data
Insurance data is highly sensitive. NexOutsource is certified to ISO/IEC 27001:2022, with audited controls.
Long customer wait times
A same-timezone team answers and updates customers during the business day.
See your numbers for insurance
Model your roles in the free calculator, or book a 30-minute call for a tailored plan and estimate.
Common questions
Can offshore staff process claims?
Yes, they handle first-notification capture, claims data entry, document processing and status updates under your workflows and oversight, with adjudication decisions remaining with your team.
How is sensitive policyholder data protected?
NexOutsource uses audited access control, device management and confidentiality terms. See data security & compliance.
Do they work our hours?
Yes. Fiji is UTC+12, the same business day as NZ and 1 to 2 hours ahead of the Australian east coast.
What does offshore insurance support cost?
Typically 50 to 70% less than local hires, all-inclusive. Use the cost calculator to model it.
See your team, costed, in two minutes.
Build it in the calculator, then a thirty minute call turns it into a written quote. Live in 3 to 4 weeks.